March 13, 2013 | Posted by Michael C. Phillip in

I recently heard Jim Gilmore, a friend and co-author of the best-selling book The Experience Economy, give a talk at a conference I attended. He called to the audience’s mind the clear, domed receptacles scattered about high traffic pedestrian areas (such as airports or theme parks), the kind into which a person drops a quarter and watches it go round and round in a descending spiral until it... Read More


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